Banks Are Losing Customers at ‘Hello’
Banks sell trust. Yet their first handshake, the onboarding process, feels like an interrogation. Lengthy forms. Repeated uploads. Endless verification loops. What should welcome customers instead tests their patience and their loyalty. Behind the curtain, compliance teams are overwhelmed by Know Your Customer (KYC) and Anti-Money Laundering (AML) reviews. They chase false positives, patch fragmented… Read More
