The old playbook – structured execution and linear automation – is not sufficient in a dynamic, hyper connected problem universe. The future of competitive advantage lies in Continuous Service as a Software(CSaaS).
Flexible custom solutions to solve specific business problems
Scalable solution for repeatable, well-defined problems
Scalable solution for repeatable, well-defined problems that are not differentiators and can be outsourced
Businesses need a solution that ensures they remain resilient by combining the scalability software with the flexibility of human-led services to foster a continuous learning system. CSaaS is a holistic system consisting of ontologies, information flows, and modern technology. It is an “Industrial Kitchen” with all the bells and whistles. CSaaS ensures a continuous interplay between service and software for a hyper connected problem universe, which requires:
Businesses have thrived on Systems of Execution, the well-oiled machine with predictable inputs, standardized processes, and optimized outputs. It assumes a static problem space, a world where the rules are known, and the challenges are predictable.
In a hyper connected problem universe, challenges are complex, interconnected, and constantly evolving, and they require Systems of Exploration.
Systems of Exploration explore Why? Why Now? and What’s Next? They are designed for discovery, generating insights, emerging solutions and innovation. Error (“e” term) or anomalies are sources of learning that require investigation and analysis. Systems of Exploration are a source of feedback, optionality and agility. In a hyper connected problem universe, differentiation in Exploration will matter more than differentiation in Execution.
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Systems of Execution
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Systems of Exploration
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|---|---|
| Automate How? | Explore Why? Why now? What’s next? |
| y = f(x) {Explainable} + e (Error) {Unexplainable} | |
| Zone of operation - “e” (Error)/Anomalies are source of distress that need to be minimized: “e” is bad | Zone of learning - “e” (Error)/Anomalies are source of learning that needs to be investigated “e” could be good |
| Task-focused generating stable, predictable output | Task-focused generating stable, predictable output |
| Designed for efficiency, scalability & standardization | Designed for discovery to create optionality & flexibility |
Evolved in a low Entropy, Lesser Connected Problem Universe |
Evolved in a high Entropy, Hyper Connected Problem Universe |
We are no longer building products and services as separate entities, but experiences that emerge through interactions. The new world necessitates flexibility, scalability, and agility.
Systems of Exploration in a hyper connected problem universe must cater for:
The new world necessitates agility with scalability and flexibility. However, most existing solution paradigms make scalability and flexibility mutually exclusive. Current problem-solving paradigms seek predictability, while the future needs solutions that seek variance and produce optionality to thrive in uncertainty.
Mu Sigma’s Akashic Architecture is our implementation of the Continuous Service as a Software (CSaaS) paradigm. It’s a holistic interaction-based problem-solving ecosystem that consists of:
Ontologies, knowledge graphs, question networks and decision supply chains. Lorem ipsum detun data remam short key. Ipsat keno lempau kita dor sei mpso.
Facilitates intuition building into the present context
Facilitates implementation at speed
Continuous Service as a Software turns decision-making into an always-on system, so your enterprise keeps learning as markets shift and signals change. Mu Sigma helps you codify intent, operationalize insight, and compound performance through continuous loops of discovery, delivery, and improvement.
Contact us to schedule a demo and learn more.
