Case Studies

Mounting Lost Sales Due to flawed demand planning and an outdated inventory system, the retailer grappled with mounting lost sales and spiralling inventory holding costs. Legacy systems operated on assumptions unsuited for specialty retailers with predominantly slow-moving items catering to diverse customer segments. Mu Sigma’s In-depth Analysis: Analysis revealed that the inventory inefficiencies stemmed from … Optimizing Inventory Management

We created a robust framework to define Bad Selling Experiences (BSE) by analyzing historical interactions between buyers and sellers. This framework established a global metric, applicable across diverse organizations, regularly monitored on a weekly basis to assess the impact of new initiatives. In addition, a proactive framework was developed to automatically suspend abusive buyers on … Enhancing the E-comm Seller Experience

Modern Challenges to Providing Exceptional Customer Experiences With the fintech revolution introducing innovations like mobile apps, peer-to-peer lending, and online portfolio management, traditional banks were challenged to provide exceptional customer experiences, specifically in hyper-convenience, responsiveness, reliability, and personalization. Our client bank aimed to outpace both fintech and traditional competitors and sought to redefine the consumer … Transforming the Banking Experience

Our response aimed to address the immediate attrition challenges and provide our client with a robust framework for continuously refining their retention strategies. Understanding Customer Profiles We analyzed behavioral and demographic data and created distinct segments based on product type, usage, and payment patterns. We then evaluated promotional activities targeted at various customer segments to … Key Promotional Drivers for Market Leadership

Client Profile: Digital and Physical Presence The client, a foremost department store chain in the US, operates over 1,000 department stores nationwide. Besides the brick-and-mortar outlets, they maintain a distinct e-commerce channel with exclusive merchandise. Their e-commerce portfolio includes both seasonal fashion products and year-round basic items. Despite their broad reach, they grappled with inventory … Out-of-Stock Scenario Solutions

Optimizing Oil and Gas Acid Gas Removal Units (AGRU) is crucial, but breakthroughs may cause CO2 residuals, leading to unplanned shutdowns. We responded with advanced predictive modeling and monitoring tools that offered proactive insights to prevent disruptions and ensure continuous production by addressing breakthrough-related issues promptly. Optimizing Dataset Creation and Hypothesis Testing To handle the … Minimizing Unplanned Maintenance Shutdowns