Enabling Digital Transformation for a Technology Giant


  • CASE STUDIES
  • August 7th, 2020
  •   116655 Views

Digital Transformation is one of the most exploited tech buzzwords with the least exploited potential. Orchestrating a successful digital transformation requires end-to-end visibility into the process universe, low-cost rapid experimentation, and constant monitoring capabilities.

The Problem
A tech retail leader was looking to drive an organization-wide digital transformation. As part of this initiative, we outlined the crucial focus areas in the overall process as:

  • A systematic roadmap with clearly defined stakeholders, roles, and goals
  • An intelligence-driven digitalization strategy
  • Visibility into all their processes to expose opportunities and risks
  • Integration of advanced analytics to identify and incorporate process improvements
  • Feedback loops for process re-alignment and improved conformance

    • The Mu Sigma Approach
    At Mu Sigma, we believe in driving transformation by out-collaboration, not simply by outsourcing. As a Transformation Sherpa, we out-collaborate comprehensively – from strategy development to post-transformation support – while providing our partners access to our ecosystem of decision scientists, belief system-driven processes, design thinking trainings, and decision accelerating platforms.
    For this tech retail giant, we outlined a broad strategy using iBPM- intelligent Business Process Management. We expanded the scope of traditional process management using Artificial Intelligence and Machine Learning and embedded capabilities such as process simulation, real-time process analysis, logical compliance, and optimization.

    The Impact
    Our approach and ecosystem provided continuous support to ensure:

  • Initial outcomes were pragmatic and sustainable
  • Business strategy stayed current and relevant through feedback loops


    • This engagement led to:

  • Digitization of processes across business functions, 20%+ time savings
  • Improved, updated, and robust processes overall
  • Seamless migration to standard, state-of-the-art digital tools, and related support services
  • Identification of opportunities and risks in old processes, leading to process excellence