Continuous Service as a Software (CSaaS) | Mu Sigma’s Unique Operating Model

CSaaS is a unique framework that ensures organizations can keep pace with rising complexity and dynamic market conditions. Traditional software is scalable but lacks flexibility, while services are flexible but hard to scale.

Services Only Paradigm

Flexible custom solutions to solve specific business problems

Flexible

Not-Scalable

Not-Sustainable

Software Only Paradigm

Scalable solution for repeatable, well-defined problems

Not-Flexible

Scalable

Not-Sustainable

Software as a Service Paradigm

Scalable solution for repeatable, well-defined problems that are not differentiators and can be outsourced

Not-Flexible

Scalable

Sustainable

Businesses need a solution that ensures they remain resilient by combining the scalability of software with the flexibility of human-led services to foster a continuous learning system. CSaaS is a holistic system consisting of ontologies, information flows, and modern technology. It is an “Industrial Kitchen” with all the bells and whistles. CSaaS ensures a continuous interplay between service and software for a hyper connected problem universe, which requires:

Problem Definition to be flexible; therefore, services oriented.

Solution Design & Development to be scalable and, therefore, software oriented.

Operationalization to be flexible; therefore, services oriented.

The Need for Systems of Exploration

Businesses have thrived on Systems of Execution, the well-oiled machine with predictable inputs, standardized processes, and optimized outputs. It assumes a static problem space, a world where the rules are known, and the challenges are predictable.

In a hyper connected problem universe, challenges are complex, interconnected, and constantly evolving, and they require Systems of Exploration.

Systems of Exploration explore Why? Why Now? and What’s Next? They are designed for discovery, generating insights, emerging solutions and innovation. Error (“e” term) or anomalies are sources of learning that require investigation and analysis. Systems of Exploration are a source of feedback, optionality and agility. In a hyper connected problem universe, differentiation in Exploration will matter more than differentiation in Execution.

Systems of Execution

Automate How?

Explore Why? Why now? What’s next?

y = f(x) {Explainable} + e (Error) {Unexplainable}

Zone of operation - “e” (Error)/Anomalies are source of distress that need to be minimized: “e” is bad

Zone of learning - “e” (Error)/Anomalies are source of learning that needs to be investigated “e” could be good

Task-focused generating stable, predictable output

Experimentation-focused generating emerging solutions

Designed for efficiency, scalability & standardization

Designed for discovery to create optionality & flexibility

Evolved in a low Entropy, Lesser Connected Problem Universe

Evolved in a high Entropy, Hyper Connected Problem Universe

A Paradigm Shift

We are no longer building products and services as separate entities, but experiences that emerge through interactions. The new world necessitates flexibility, scalability, and agility.

Systems of Exploration in a hyper connected problem universe must cater for:

Economies of Scale (do more of the same)
Economies of Scope (do different)
Economies of Speed (do faster)

The new world necessitates agility with scalability and flexibility. However, most existing solution paradigms make scalability and flexibility mutually exclusive. Current problem-solving paradigms seek predictability, while the future needs solutions that seek variance and produce optionality to thrive in uncertainty.

The Future of Exploration: CSaaS

Mu Sigma’s Akashic Architecture is our implementation of the Continuous Service as a Software (CSaaS) paradigm. It’s a holistic interaction-based problem-solving ecosystem that consists of:

The Enquiry Engine (muAoPS): Ontologies, knowledge graphs, question networks and decision supply chains
An omnipresent field of wisdom (Akasa Repository): Facilitates intuition building into the  present context
Agentic AI (muTalos): Facilitates implementation at speed

CSaaS Video

A Hyper Connected Problem Universe necessitates Continuous Service as a Software (CSaaS). What is a hyper connected problem universe? Why will the world need more Systems of Exploration relative to Systems of Execution? Why CSaaS not Software as a Service?

CSaaS Whitepaper

Build an industrial kitchen for problem-solving with Mu Sigma's Continuous Service as a Software approach.

The firm's name is derived from the statistical terms "Mu" and "Sigma," which symbolize a
probability distribution's mean and standard deviation, respectively.