Social media analytics can give companies a competitive edge if the insights can be made available to key decision-makers at the right time. Metrics like number of followers, shares and visitor count are no longer sufficient to monitor brand health...
As the frontrunners of Decision Sciences and analytics, we at Mu Sigma thrive on innovation as the engine for profitable growth and sustenance. Our team of trained decision scientists form part of the Innovation and Development group that engages in researching, prototyping and deploying the next generation analytics solutions.
During the economic downturn, the client needed to improve their collections and recovery process as more of their customer experienced economic hardships. The solution framework enabled the client to reduce their cost of early stage collections by more than 35% while maintaining their current collection rate.
Regardless of the organization that you work for, chances are that you use dashboards to display and deploy metrics. The technology for building dashboards has continuously evolved, so much so that it is now possible for a non-technical person to "build" a dashboard. Despite their ubiquity, whether dashboards have been able to achieve their utmost potential is subject to debate.