3 Reasons to Boost Your Contact Center's Strategic Value

Published On: 02 April 2014
Views: 1124
Contact center analytics has been around for decades, but the high cost of most solutions put it out of reach for many businesses. "You originally needed so much technology that most companies couldn't afford it," says Zubin Dowlaty, head of innovation and development at Mu Sigma. However, modern contact center analytics, Dowlaty adds, "are low-cost, low-touch solutions. You can scale them out easily." Read More
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