Before technology, there were people. Lawyers, accountants, designers
Packaged and custom software- ERP, CRM and BI, for growing range of business functions
Service as a Software (SaaS) Era
Model of centrally hosting software, licensed on a subscription basis- AI, cloud computing, machine learning
But, Software is not flexible,
and Service is not scalable.
Will AI replace the
knowledge worker – Human?
As business complexity increases, Software as a Service model will evolve into
Service as a Software model,
where both, the nature of software and nature of service will work in harmony.