Service as a Software
Changing paradigms in analytics and decision science logo

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Today’s business world is
characterized by VUCA

  • Volatility
  • Uncertainty
  • Complexity
  • Ambiguity

As business models change, new competitors are continuously disrupting existing businesses faster than ever.

List of companies at the top of the Fortune 500 changes every year.

In just a few decades,
the world of data-driven decisions
has transformed

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mis management
decision-support
business-intelligence
data-warehouse
sas

The way businesses
have approached
problem solving using
data has evolved

1990's

Service Era
Before technology, there were people. Lawyers, accountants, designers

2000's

Software Era
Packaged and custom software- ERP, CRM and BI, for growing range of business functions

2010's

Service as a Software (SaaS) Era
Model of centrally hosting software, licensed on a subscription basis- AI, cloud computing, machine learning

But, Software is not flexible,
and Service is not scalable.

So,
what next?

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Will AI replace the
knowledge worker – Human?

Not so fast!

As business complexity increases, Software as a Service model will evolve into 
Service as a Software model,
where both, the nature of software and nature of service will work in harmony.