This year, we invite you to explore the idea of Networks, Interactions and Entities.

The network makes fresh demands of the way in which we look at an organization. It asks that we not get stuck in the mindset of specialized departments which give rise to pockets of ossified knowledge; to break free of the mindset of solving point problems in silos; and to stop looking at teams as being simply cross-functional, because that makes the boundary of each silo all the more rigid. How, then, does the network want us to look at an organization? As a composition of interacting entities. It asks us to reimagine silos as entities and cross-functionality as interactions, to make the shift required of us to challenge complexity.

At the heart of every organization as a network is a set of entities – the Why, How and What. The ‘Why’ (which is the purpose), we believe, will always be abstract, the ‘What’ (which is the outcome) will always be real, and, the ‘How’ (which is the means) is where the abstract meets the real. Designed as a series of dialogue sessions – the first on Why, How and What as entities and the second on interactions between the Why-How and How-What, this Customer Summit is for each one of us to experience and realize the need for a new paradigm of decision making. We call it Consciousness.

We are pleased to partner with the McChrystal Group for this year’s event. General (Ret.) Stanley McChrystal , author of the bestseller Team of Teams and Founder of the McChrystal Group and his team will be joining the event and helping us learn from their experiences in building and managing networks in today’s complex world.

Day 1

Welcome Remarks


Fireside Chat with Gen. Stanley McChrystal

1.45 p.m. to 2.45 p.m.

Do we truly understand the value of being a conscious organization in the new world of evolving and hyper-networked organizational structures?

Dialogue Session 1 – ‘What’ is the new paradigm

3 p.m. to 4 p.m.

Can you imagine what the destination is like, with and without organizational consciousness?

Dialogue Session 2 – ‘How’ do we get there

4.30 p.m. to 5.30 p.m.

How can we make “consciousness” real and relevant for organizations and teams? How does this change the way we look at problem solving?

Cocktails and Dinner

6 p.m. onwards

Day 2



Talk by Chris Fussell – One Mission

8.30 a.m. to 9.30 a.m.

Chris Fussell, Partner at McChrystal group, will lead a talk based on his experiences and research to show how an organization can build an adaptable and powerful Team of Teams.

Meditation Session with Ram Ramanan

9.45 a.m. to 10.15 a.m.

We are so focused on what is in front of us that we slowly but surely erode the ability to see what’s on the periphery. Consciousness needs both.

Enablers of Confidence

10.30 a.m. to 12 p.m.

The traditional CoE (Center of Excellence) models in Big Data and Analytics need to be augmented by a new approach - EoC (enablers of capability and confidence).

Lunch and Wrap-up

12 p.m. onwards

Fireside Chat with Gen. Stanley McChrystal

The information explosion in the 21st century is radically changing the organizational landscape and business models. The traditional business models are no longer practical in an ever-changing and interconnected business world. Is organizational consciousness the centering point for firms to find the degree of unity across systems? Can a command and control model enable effective collaboration?

Dialogue Session 1 – ‘What’ is the new paradigm

Organizations tend to focus on building more and more “Business Intelligence”, but not on developing “Business Consciousness” which is more abstract. With the world becoming an increasingly complex web, full of muddy and fuzzy problems, it is imperative that new paradigms of organizational interactions begin to take shape. What is the new language of problem solving to enable collaboration? What does this mean to individuals in an organization and how they collaborate? Is shared consciousness the mantra?

Dialogue Session 2 – ‘How’ do we get there

As business leaders, we constantly face struggles translating the abstract to the real in a VUCA world. Our brains have been wired to think traditionally when it comes to organizational structures, problem solving paradigms and solution development. Do we truly understand the value of being a conscious organization to move from entities to interactions? What is the new paradigm for problem solving in a conscious organization?

Talk by Chris Fussell – One Mission

For many organizations, excellence at the individual and team level doesn't add up to success for the entire enterprise. People get stuck in their own silos, pursuing goals and metrics in isolation. In cases like these, a leader needs to align everyone on just one mission—the one that really matters. But this has proven difficult for many of today’s organizations.

Meditation Session with Ram Ramanan

The lives we need to lead because of the pace we have to keep up with, at a subconscious level results in a well-documented phenomenon called ‘cognitive tunneling’. We are so focused on what is in front of us because we need to get ahead that we slowly but surely erode the ability to see what’s on the periphery. Consciousness needs both. We have a 15 minute meditation session to help center and prepare the self for this.

Enablers of Confidence

The Center of Excellence (CoE) model has gained prominence in recent years. However, in most cases, we observe a lack of shared language and capabilities across people, processes, and platforms giving rise to localized pools of competencies that do not diffuse through the organization. As a result, the organization is not able to create the right harmony across dataset, toolset, skillset and mindset. To be successful, the CoE model needs the right enablers of confidence and capabilities - EoCs.

Dhiraj Rajaram

Dhiraj Rajaram is founder and chairman of Mu Sigma. He is responsible for the company’s vision, strategic direction, and ongoing alignment of all resources and activities with the belief system on which Mu Sigma was founded in 2004. Those guiding principles are: Learning over Knowing, Extreme Experimentation, and the need for Interdisciplinary Perspective ...

Dhiraj Rajaram Bio

Gen. Stanley McChrystal

A transformational leader with a remarkable record of achievement, General Stanley A. McChrystal was called “one of America’s greatest warriors” by Secretary of Defense Robert Gates. A retired four-star general, he is the former commander of U.S. and International Security Assistance Forces (ISAF) Afghanistan ...

Gen. Stanley McChrystal Bio

Chris Fussell

Chris Fussell is a Partner at McChrystal Group, where he heads up the McChrystal Group Leadership Institute. Chris is an author of the 2015 New York Times bestseller, Team of Teams: New Rules of Engagement for a Complex World ...

Chris Fussel Bio

Sridhar Turaga

Sridhar Turaga is a Delivery Head at Mu Sigma. He is responsible for driving innovation in problem solving across customers. He is part of the leadership team for the ‘EoC’ initiative at Mu Sigma. Prior to this he was head of India Delivery ...

Sridhar Turaga Bio

Zubin Dowlaty

As Vice President and Head of Innovation and Development at Mu Sigma, Zubin Dowlaty deploys an arsenal of innovative analytics technology and quantitative techniques into the Mu Sigma ecosystem ...

Zubin Dowlaty Bio

Deepinder Dhingra

At Mu Sigma, Deepinder heads Products and Strategy. He is responsible for assetizing and monetizing Mu Sigma’s cross industry and cross domain intellectual property in the form of software products and solutions that can scale and meet customer requirements in real-time ...

Deepinder Dhingra Bio

Ram Ramanan

Ram Ramanan is a certified faculty member with Art of Living for corporate and community workshops, and has taught hundreds of students in the past eight years. An engineer and a technologist by training, in 2002 ...

Ram Ramanan Bio
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