- Years of Experience in Mu Sigma:
I joined Mu Sigma 3 years ago and have handled two very different yet connected roles that have provided me with a holistic perspective on our business model. Starting as a Senior Manager in our Bangalore office, I was responsible for offshore service delivery for a large technology client. My key responsibilities included delivery and people management for a team of over 100 analysts. My team worked on complex problems in online advertising space, product marketing & research using an array of quantitative techniques and big data technologies. One of the best parts of my job included hiring, training, coaching and mentoring future Mu Sigma leaders.
Over a year ago, I took up the role of an Engagement Manager. I relocated with my family to US to head the client services team of the same technology client. In my current role, I am responsible for managing client relationship, business development and driving Mu Sigma’s revenues. One of the best parts of my job is interacting with leaders in client organization on a daily basis. Many are leading names in their field and working on cutting edge problems in technology domain. It is gratifying to note that Mu Sigma is making real difference to their business and I am at the center of all the action.
- Your role is unique because…
Engagement Managers are the conduit between Mu Sigma fulfillment teams and client teams. They need to play multiple roles and constantly prioritize activities. Being on the front lines, we get to see business challenges first hand and a chance to discuss with (client) leadership in real time, which are translated to our offshore team so that meaningful insights and recommendations are generated without losing the business context. Engagement Managers need to be on top of developments in client organization, build long term relationships, drive meaningful and interesting conversations with clients. They need to constantly work to identify and convert new opportunities that drive revenue growth while maintaining existing revenue streams.
- Being a single Point of Contact
I manage one of Mu Sigma’s largest clients in terms of revenue and people. On the one hand, it feels good that I drive a significant portion of Mu Sigma’s revenue, it is also a big responsibility with constant set of challenges. You get the autonomy to make several decisions at operational and strategic level. It is good and nerving to know that every meeting you attend, every conversation you have with client, every process you put in place, have such a direct impact. At the same time, this role requires lot of hard work and constant preparation. You can never be sure of what you can expect – run into a GM in an elevator, sign a big deal or get pulled up for wrong analysis – all in a single day.
- Your experience thus far
I was part of a team that doubled the account in close to 18 months.
Due to my sales efforts and bets I took, I have the satisfaction of building several new sub groups in my account which today provide significant revenues to Mu Sigma.
We worked on several new initiatives that yielded at least $ 18 million in incremental revenues to the client.
I recently had the opportunity to present Mu Sigma ideas to the CFO of our client organization. These exposures are one of a kind that matter the most in your career.
- 3 motivators
1. Work has direct impact to Mu Sigma and client organization. Especially on the client front, we are constantly valued in various forums.
2. Highly dedicated and smart peer group and direct reports
3. Fact that we are building a brand and I am being part of this journey
- Message for prospective Mu Sigmans
If you are considering the position of an Engagement Manager with Mu Sigma, be prepared for:
1. A deep dive into Mu Sigma’s business and principles. Your role demands that you not only introduce Mu Sigma to prospective clients but also excite them to work with us
2. To connect the dots and be prepared at all times. Learning can come from anywhere and you never know which will be applicable in what context.
- 3. Be patient as not all days will go your way. Don’t take failures personally
Be culturally sensitive, groom well and be energetic