| Value |
What it means to us? |
Why is it important to us? |
| CUSTOMER CENTRICITY |
- Derive pleasure from service
- Set realistic expectations and aim to exceed them
- Deliver a great experience not just a great product
- Create value and communicate it effectively to clients
- Put the client's long term interests over everything
|
Like any business, success in a Global Delivery Model depends on understanding customer needs and responsiveness to the customer |
| EXCELLENCE |
- Always deliver products of the highest quality
- Celebrate every success and learn from every failure
- Have patience to master skills
- Acknowledge excellence independent of impact
|
Excellence is a habit that we need to cultivate to evolve from doing accurate work; being a reliable partner; trusted partner; trusted advisor |
| INTEGRITY |
- Value truth, honesty and transparency
- Keep commitments of all forms
- Never hesitate in accepting and owning failures
- Respect client confidentiality
|
Being a business about fact based decision making, requires us to have a high level of integrity in everything we do |
| INTELLECTUALISM |
- Always ask "Why" and encourage constructive dissent
- Make data driven decisions and practice management by facts
- Install processes, systems and metrics to ensure that relevant facts are captured
|
To develop a better art for problem solving requires one to be curious; and the ability to learn is far more important than the ability to know |
| INNOVATIVENESS |
- If there is a better way to do it then find it
- Allow for controlled risk-taking that ensures that innovative ideas have a better chance of seeing light
- Create an environment where failure is considered a stepping stone to success
|
In a world that is constantly changing, where industries face new problems all the time, being innovative is not a nice to have, but a must have |
| INITIATIVE |
- Display initiative and self leadership
- Encourage organizational ownership across all levels
- Acknowledge enthusiasm
- Accept challenges and view difficult situations as opportunities
|
The industry that we are in, is disrupting both the IT and consulting way of doing things. This requires us to show initiative in all aspects of decision sciences-to stretch the boundary and try new things, have the ability to take risks, learn from new industries and be proactive and not reactive to problems that people face |
| OPENNESS |
- Deal with conflict and resolve it in a healthy manner
Be willing to take difficult and unpopular decisions to ensure that organizational objectives are met
- Encourage and reward sharing of knowledge, ideas and expertise
|
The role of decision sciences is to mine for conflict in decision making and resolve them in a healthy manner. Therefore the spirit of openness is important |
| RESPECT |
- Respect self and others
- Practice professional etiquette and courtesy
- Accept diversity in thought, lifestyle and cultural upbringing
- Make individual interaction agnostic to organizational hierarchy
- Encourage an environment of meritocracy
|
Resolving conflict in a consistent basis requires the ability to 'agree to disagree'. The foundation for this comes from mutual respect for people |
| TEAM ORIENTATION |
- Emphasize team success over individual triumphs
- Partner with clients as we serve them
- Set team oriented incentives
- Act, decide and communicate based on both inter and intra organizational interests
|
The interdisciplinary nature of our business, the duality of art and science working together, all make it essential for us to take a team oriented approach to solving |
| COST EFFECTIVENESS |
- Be a lean organization and eliminate waste
- Optimally allocate and utilize resources
- Be guided by value maximization motives
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Institutionalizing analytics; ubiquitous usage of analytics; scalable deployment of analytics expertise; value pricing; cost effective operations |